The Ventorus Refund & Cancellation Policy prioritizes transparency and integrity in its business practices, ensuring that clients have a clear understanding of the terms and conditions governing refunds and cancellations. The policy aims to facilitate a smooth and satisfactory experience for all parties involved.
Refunds
Refund eligibility is contingent upon specific criteria. For instance, refunds may be granted in cases where orders have not been executed despite account deposits, provided the client furnishes a valid justification for the request. However, it’s important to note that Ventorus does not refund funds lost in trading activities.
Image source: Refund and cancellation policy at Ventorus
Refund procedures are designed to be efficient and timely. Upon receiving a refund request, the company commits to processing it within five working days during standard working hours. Requests received outside of these hours will be processed from the next working day onwards.
Clients are required to adhere to certain account opening requirements within a 15-day timeframe from the receipt of their application. Failure to comply within this period may result in application rejection, with any available balance refunded to the deposit method.
Ventorus strictly serves clients aged 18 and above, and registrations by minors are considered breaches of the Client Agreement, leading to the termination of trading accounts and subsequent refunds within 15 days.
Account terminations may occur due to breaches of the Client Agreement or regulatory authority instructions, with any remaining funds in the trading account refunded within 15 days from termination.
Additional fees may be charged for processed refunds, as outlined in the General Fee Policy. The processing time for refund requests varies depending on the payment method used, and additional information may be requested during the refund process, potentially leading to processing delays.
Ventorus reserves the right to review and amend its Refund Policy at its discretion, and clients are deemed to have accepted these terms and any subsequent changes upon utilizing the company’s website and services.
In the event that customers have any questions concerning the Refund Policy, they are able to contact Ventorus through email at [email protected].
Ventorus continues to be unwavering in its dedication to cultivating trust and transparency in its relationships with customers, and the company’s policy regarding refunds and cancellations serves as a demonstration of this dedication.
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